The LivePerson Conversational Cloud® platform is designed to put conversations at the center of a business, enabling contact center transformation and delivering personalized customer experiences. With a focus on digital-first communication, the platform allows businesses to shift to digital channels, reducing costs and meeting customer expectations. By integrating voice calls with messaging and other digital channels, LivePerson enables businesses to connect conversations across multiple channels, embracing an omnichannel approach. The platform empowers agents with customizable workspaces and AI technology, boosting efficiency and accuracy. Through automation and specialized AI agents, self-service and faster resolutions are achieved. LivePerson's Conversational Cloud® platform offers a comprehensive solution for enterprises seeking to enhance customer experiences and drive operational efficiency.
This product enables personalized digital customer conversations.
Key Features • Accelerate contact center transformation • Supercharge agent productivity • Deliver personalized customer experiences • Shift voice calls to messaging and digital channels • Reduce operating costs • Increase customer satisfaction • Analyze omnichannel conversation data • Engage customers on their preferred channels • Empower agents with AI technology • Drive self-service and faster resolutions through automation
Use Cases • Accelerating contact center transformation • Supercharging agent productivity • Delivering personalized customer experiences • Reducing operating costs • Increasing customer satisfaction • Improving automation rate • Boosting conversion rates • Decreasing agent attrition
