Summary Twilio is a comprehensive communication platform that enables businesses to connect and engage with their customers effectively. With a wide range of tools and technologies, Twilio offers SMS, voice, email, chat, and WhatsApp capabilities to verify, activate, and connect with global customers. By combining data across the customer lifecycle into a single, golden profile, Twilio's Customer Data Platform (CDP) helps businesses create personalized and impactful customer experiences. Additionally, Twilio's digital engagement center drives revenue and retention through powerful customer engagement strategies. With its reliable availability and trusted partnerships, Twilio empowers businesses to decrease customer acquisition costs, increase conversions, and achieve better ad campaign effectiveness. Discover how Twilio can enhance your customer engagement experience today.
Cloud communications platform for developers
Key Features • Seamless integration with various communication channels • Robust SDKs for multiple programming languages • Ability to send SMS, voice calls, emails, and chat messages • Support for popular messaging platforms like WhatsApp • Centralized customer data management with a CDP • Digital engagement center for revenue and retention • Powerful customer engagement platform combining data and communications
Use Cases • Customer engagement and communication • Personalized audience journeys for marketing campaigns • Decreasing customer acquisition cost • Increasing return on ad spend and revenue • Creating complex, targeted advertising campaigns • Improving feedback loops for ad campaigns • Driving revenue and retention through digital engagement centers • Combining customer data across the lifecycle for a holistic view • Activating and connecting with global customers through multiple channels
